What We Collect and Why We Collect It
When you register an account, we collect the information you provide directly — your name, contact details, and the payment method you choose, whether that is bKash, Nagad, or Rocket. Each time you make a deposit or request a withdrawal, our system logs the transaction reference
-
1
and timestamp tied to your wallet. We do not store your full mobile wallet PIN or credentials; those stay on your device and with your wallet provider. We also collect device information — operating system, browser type, and session data — to keep your account secure
-
2
and to detect unusual login activity. If you reach us through support, the messages you send are retained so we can follow up accurately. All data collection is governed by applicable law in the regions where this service is available. How long we keep your data
-
3
depends on regulatory requirements that apply to your account type and region. You can ask us to review what we hold about you at any time by contacting our support team. We do not sell your personal data to third parties for marketing. Any third-party service
-
4
providers who assist with payment processing, including the local wallet rails you use, operate under their own privacy terms in addition to ours.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.